1. General

  • Qasr Al Hasna reserves the right to change, modify, or update these terms at any time without prior notice.

  • It is your responsibility to review these terms periodically for any changes.

  • All content on this site, including product descriptions, prices, and availability, is subject to change without notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

  • You are legally capable of entering into a binding contract.

3. Products & Orders

  • All products are subject to availability. We reserve the right to cancel or refuse any order if the item is out of stock, contains pricing errors, or violates our policies.

  • We strive for accuracy in product descriptions, but do not guarantee that all product information is 100% accurate, complete, or current.

  • If you receive a product that is not as described, your sole remedy is to return it in unused condition as per our return policy.

4. Pricing & Payment

  • All prices are listed in the applicable currency and are inclusive/exclusive of VAT (depending on your location and applicable tax laws).

  • We accept major credit/debit cards, online payment gateways, and other payment methods as displayed at checkout.

  • Qasr Al Hasna reserves the right to change product pricing at any time.

5. Shipping & Delivery

  • We ship internationally. Shipping costs and delivery times vary based on your location and selected shipping method.

  • Qasr Al Hasna is not responsible for delays caused by customs, natural disasters, or courier issues.

  • Risk of loss and title for purchased items pass to you upon delivery to the carrier.

6. Returns & Refunds

  • Our return policy allows for returns within 7–14 days of receiving your item, provided the item is unused, undamaged, and in original packaging.

  • Some items may not be eligible for return, including custom orders and electrical components.

  • Refunds will be processed to the original payment method after we receive and inspect the returned item.

7. Warranty Disclaimer

  • All products are sold “as-is” unless a manufacturer warranty is stated.

  • Qasr Al Hasna makes no warranties, express or implied, regarding product fitness for a particular purpose unless specifically mentioned.

8. Limitation of Liability

  • Qasr Al Hasna shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website.

  • Our total liability shall not exceed the amount paid for the product(s) in question.

9. Intellectual Property

  • All content on QasrAlHasna.ae, including logos, text, images, and product listings, is the property of Qasr Al Hasna and protected by applicable copyright and trademark laws.

  • You may not reproduce, distribute, or use any content without prior written permission.

10. Governing Law

  • These terms shall be governed and construed in accordance with the laws of the United Arab Emirates (UAE).

  • Any disputes shall be resolved in the courts of Dubai, UAE.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: newparts@qasralhasna.ae
📞 Phone: +971 6 5368680
📱 WhatsApp: +971 50 7975568