Privacy policy
At Qasr Al Hasna ("we", "us", "our"), your privacy matters to us. This Privacy Policy explains what information we collect when you visit or make a purchase from qasralhasna.ae, how we use it, and the choices you have. By using our store, you agree to the practices described here.
Information We Collect
Information you provide to us
When you place an order or contact us, we may collect your name, email address, phone number, shipping and billing address, the details of your order, and any information you include in messages to us. Payment details are processed securely by our payment providers and are not stored on our servers.
Information collected automatically
When you browse our store, we automatically collect certain information about your device and activity, including your IP address, browser type, device information, pages viewed, and how you interact with our site. We collect this information using cookies and similar technologies.
How We Use Your Information
- To process, fulfil, and ship your orders, and to arrange international delivery.
- To communicate with you about your order, respond to enquiries, and provide customer support.
- To send updates, offers, or marketing messages where you have agreed to receive them.
- To detect and prevent fraud, and to keep our store and customers secure.
- To improve our products, website, and overall shopping experience.
- To comply with our legal and regulatory obligations, including UAE tax requirements.
How We Share Your Information
We do not sell your personal information. We share it only with trusted parties who help us run our business, including:
- Our e-commerce platform (Shopify), which powers this online store.
- Payment providers, who securely process your transactions.
- Shipping and logistics partners, who deliver your orders worldwide.
- Service providers who assist with analytics, communication, or support.
We may also disclose information when required by law, or in connection with a business transfer such as a merger or acquisition.
Cookies
We use cookies to keep your cart working, remember your preferences, understand how our store is used, and improve your experience. You can control or disable cookies through your browser settings, though some features of the store may not function properly without them.
International Data Transfers
As we ship and operate worldwide, your information may be processed and stored outside the United Arab Emirates, including in countries where our service providers are located. We take steps to ensure your information remains protected wherever it is handled.
Data Retention
We keep your personal information for as long as needed to fulfil your orders, provide support, and meet our legal, accounting, and tax obligations. When it is no longer required, we securely delete or anonymise it.
Your Rights
You may request access to the personal information we hold about you, ask us to correct or update it, or request its deletion, subject to our legal obligations. You may also opt out of marketing messages at any time using the unsubscribe link or by contacting us.
Data Security
We use appropriate technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our store is not intended for children under the age of 18, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: newparts@qasralhasna.ae
- WhatsApp: +971 50 797 5568
- Qasr Al Hasna Auto Spare Parts TR.LLC, Sharjah, United Arab Emirates